Terms and Conditions

Detailed description of goods and/or services
ALDO South Africa is a business in the retail industry that sells footwear, apparel & accessories.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3-5 Working days and delivery confirmed by way SMS from the courier company.

Export restriction 
The offering on this website is available to South African clients only.

Return and Refunds policy
The provision of goods and services by ALDO South Africa is subject to availability. In cases of unavailability, ALDO South Africa will refund the client in full within 30 days.

Customer Privacy policy
ALDO South Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

Payment options accepted
Payment may be made via Visa and MasterCard.

Card acquiring and security
Card transactions will be acquired for ALDO South Africa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by ALDO South Africa separately from card details which are entered by the client on PayGate’s secure site.
For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

ALDO South Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and ALDO South Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 1 Saagmeul Street, George Industria, George, 6529.

ALDO South Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.


The winners have the right to decline permission to use their name or image in marketing material or participate in any marketing activity. Should the winner verbally or otherwise agree to it, the Promoter may publish the winner’s name and images on its social media platforms and/or website, without any liability to the Promoter or remuneration due to the winners.

By entering the Competition, the Participant acknowledges and agrees that his/her personal information will be shared with the Promoter and its agents to the extent necessary to conduct the Competition and for the prizes to be delivered to prize winners and travel and accommodation arrangements booked.

All personal information relating to the Participants will be used solely in accordance with South African consumer and data protection legislation.


The images of the Products on the Website are for illustrative purposes only and may differ from the actual Products.

The Product prices are inclusive of valued added tax and are as displayed on the Website at the time of the Order. These prices exclude delivery charges, which (where applicable depending on the value of the Order) will be displayed on the Website when You Checkout and select Pay.

We reserve the right to change the prices of the Products on the Website, from time to time, without prior notice. While We will do our best to ensure the accuracy of the prices displayed, We will not be liable for prices that are obviously incorrect or have been amended without Our authorisation. In this instance, We will contact You to confirm whether you would still like to Order the Item at the correct price.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


The Promoter reserves the right to shorten, extend, suspend the time period of the Competition or terminate the Competition whenever it should so choose for technical, commercial, or operational reasons or for reasons beyond its control or generally for any reason whatsoever, its sole discretion. The Competition, its prize and terms and conditions may be amended by the Promoter, at any time during the Competition and will be applied and interpreted within the Promoter’s sole discretion. In such an event, all Participants waive any rights that they may have/purport to have in terms of this Competition, and acknowledge that they will have no recourse against the Promoter whatsoever.

All publicity and other materials will be the sole property of the Promoter and Aldo is a registered trade mark of Aldo Group International AG.

By participating in the Competition and to the fullest extent permitted by law, the Participant indemnifies, releases and agrees to hold harmless the Promoter, its associated, holding and subsidiary companies, its directors, officers, agents, representatives, organisers, contractors, shareholders, employees, successors and assigns from any and all deaths, injuries, claims and/or liabilities arising from participating in the Competition, any Competition related activity and/or misuse of the prize.

To the extent permitted by law, the Promoter will not be liable in any way whatsoever, for any claims arising from death, loss, injury, damage and/or costs, suffered by a Participant in relation to this Competition and/or the prize offered.

The Promoter will not be liable for any loss suffered as a result of incomplete or incorrect information provided.

The Competition terms and conditions will be governed by the laws of the Republic of South Africa and by entering this Competition you consent and submit to the jurisdiction of the courts of South Africa.

For more information or for a copy of these terms and conditions visit www.aldoshoes.co.za or call the consumer line on 010 300 6888 and contact Aldo Marketing (office hours 08h00 to 17h00 weekdays).

Aldo Contact Details Telephonic Support: 010 300 6888 | Email Support: [email protected]

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