The benefits under this Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA) as well as any other applicable acts.
The following policy is for online purchases.
It is important to us that you are happy with your ALDO purchase. In the event that you wish to exchange your purchase we encourage you to exchange your item within one of our ALDO stores (excluding Edgars). If you would like to process the exchange via the online store, please could you email your order number and exchange request to firstname.lastname@example.org. We will get in touch within 24 hours to help you with the process.
Should you wish to exchange your item, the following two options are available:
You may personally visit your nearest ALDO store and we will gladly exchange your product provided it is for the same value or higher, unworn and in a sellable condition, with the original receipt and packaging.
Or via courier back to our online store.
Please remember to present your original invoice instore to assist with processing the exchange.
It is important to us that you are happy with your ALDO purchase. In the event that you wish to return your purchase for a refund email your order number and return request to email@example.com. We will get in touch within 24 hours to help you with the process.
A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided, under any circumstances.
Refunds can be issued for unworn items when you return it in sellable condition, with the original receipt and packaging, within 14 days of your purchase. ALDO reserves the express right to determine whether the returned product is deemed sellable. Exceptions include, but are not limited to:
- For hygiene purposes, earrings, socks, hair accessories and cosmetics may not be refunded or exchanged at any time.
- No items may be returned or exchanged between Black Friday and Cyber Monday or on December 26 and 27.
A refund will be provided to you by crediting your original method of payment. Please allow 7 working days from the day your return is processed for your account to be credited.
(Can take up to 14 – 21 days from returned item received in the WH up to the client having their money back in their account due to receiving delays and Finance only release funds on Friday.)
No Refunds will be processed at a physical Store for an Online Purchase.
If you decide to return something for any reason outside of it being defective, late, or if a wrong product has been received then you will have to cover the cost of returning the item to us.
We will gladly arrange your return parcel through our partner courier service as all returned parcels remain the responsibility of the purchaser until received by ALDO.
If the reason for the return is due to errors on ALDO’s behalf, then we will cover the costs of returning the item. All returned items need to be unused and in perfect condition, with swing/ price/ care tags attached and in their original packaging. We cannot accept returns of damaged products, personalised or otherwise non-saleable products.
Items under warranty may be subject to assessment or repair if returned as faulty.
Delays in return processing may be experienced during busy sale or promotional periods, due to higher volumes.
ALDO online cannot process returns or exchanges for items that have been purchased in store.
If you wish to return your online purchase but have misplaced your original invoice, please reprint a copy of your invoice by logging into your account. Click on order history to view the invoice and download a printer-friendly PDF version.
If you have any questions about our return policy, return and exchange instructions or require additional assistance, please email our customer care department on firstname.lastname@example.org