Here's where you'll find everything you need to know about shopping with ALDO.
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| Subtotal VAT Inclusive | R0.00 |
|
VAT
|
15% vat |
| Total | R0.00 |
Here's where you'll find everything you need to know about shopping with ALDO.
Easy: enter the style name or number in the search box at the top right of the page. Don't have a specific style in mind? Use our top navigation to browse our categories. Use the filters on our category pages to help you narrow down options in your size and colour.
We offer a click and collect service, meaning that you have the option to collect your purchase from one of the stores listed below within 3 – 7 days from placing your order
It is important to us that you are happy with your ALDO purchase. In the event that you wish to exchange your purchase we encourage you to exchange your item within one of our ALDO stores (excluding Edgars). If you would like to process the exchange via the online store, please could you email your order number and exchange request to help@aldoshoes.co.za. We will get in touch within 24 hours to help you with the process.
In the event that you wish to return your purchase for a refund email your order number and return request to help@aldoshoes.co.za. We will get in touch within 24 hours to help you with the process.
A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided, under any circumstances.
Refunds can be issued for unworn items when you return it in sellable condition, with the original receipt and packaging, within 14 days of your purchase. ALDO reserves the express right to determine whether the returned product is deemed sellable.
No Refunds will be processed at a physical Store for an Online Purchase.
There are two return options available, either you may personally exchange your item in an ALDO store (excluding Edgars), or return it via courier back to our online store. Please remember to present your original invoice instore to assist with processing the exchange. A refund will be provided to you by crediting your original method of payment. Please allow 7 working days from the day your return is processed for your account to be credited.
If you decide to return something for any reason outside of it being defective, late, or if a wrong product has been received then you will have to cover the cost of returning the item to us. We encourage you to return your parcel via Aramex traceable courier services as all returned parcels remain the responsibility of the purchaser until received by ALDO. If the reason for the return is due to errors on ALDO’s behalf, then we will cover the costs of returning the item.
All returned items need to be unused and in perfect condition, with swing/ price/ care tags attached and in their original packaging. We cannot accept returns of damaged products, personalised or otherwise non-saleable products.
A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided, under any circumstances. It may take up to 10 days to receive your refund, after the product has been assessed by our Warehouse.
Once your order has been shipped you will receive an email confirmation containing your shipping details, as well as a tracking number. Please click on the following link to track your order once it has been shipped:
Tracking Link
Visit our Store Locator to find the Aldo closest to you.
Protecting your shoes is a vital step in ensuring that they last for all your upcoming occasions. We carry a vast array of shoe care products from waterproof sprays to cleaning wipes to polishing solutions for leather and suede. The right product for you will depend on the material of your shoes. If you'd like some expert advice on which care product to use, bring your shoes to you nearest Aldo store for a most personalized recommendation.
You can cancel any item that has not yet shipped by simply chatting us or giving us a call. In the event where your order has shipped and you're not totally satisfied, visit our Return Policy to see how we can make you happy again.
Need help with something more specific?
Email us now.
Aldo queries 010 300 6888 - Email: help@aldoshoes.co.za
Call it Spring queries 010 300 6888 - Email: CIShelp@frontierco.co.za
Opening Hours
Monday - Friday: 8:00 - 16:00
Weekends: Closed
Public Holidays: Closed
The Customer Contact Center will be closed on the following dates: December 24th, December 25th, December 31st and January 1st.