Terms and Conditions
Detailed description of goods and/or services
ALDO South Africa is a business in the retail industry that sells footwear, apparel & accessories.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3-5 Working days and delivery confirmed by way SMS from the courier company.
Export restriction
The offering on this website is available to South African clients only.
Return and Refunds policy
The provision of goods and services by ALDO South Africa is subject to availability. In cases of unavailability, ALDO South Africa will refund the client in full within 30 days.
Customer Privacy policy
ALDO South Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.
Payment options accepted
Payment may be made via Visa and MasterCard.
Card acquiring and security
Card transactions will be acquired for ALDO South Africa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by ALDO South Africa separately from card details which are entered by the client on PayGate’s secure site.
For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
ALDO South Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and ALDO South Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 1 Saagmeul Street, George Industria, George, 6529.
Variation
ALDO South Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Gift card terms and conditions
ALDO may issue physical or electronic gift vouchers (“Gift Cards”) available for use only on the Website towards the purchase of ALDO products. ALDO reserves the right to update and change the terms and conditions of Gift Cards at any time. Gift Cards can only be redeemed while they are valid and their expiry dates cannot be extended. All our usual Terms and Conditions and policies apply to Gift Cards. When you receive a Gift Card, you agree to these terms and conditions. It is important to read and understand them before you use your Gift Card:
- Gift Cards are valid for 36 (thirty six) months from the date of card issue.
- Gift Cards can be redeemed online only, not in stores.
- Gift Cards cannot be exchanged for cash or credit notes and cannot be returned.
- For purchases made using the Gift Cards, please follow our Returns Policy.
- Should you not utilise the full value of your Gift Card on your first purchase, a credit will remain on the card for future use.
- Should the card be lost or stolen and it is used then neither ALDO, or its agents will be liable for any reimbursement of any nature.